Shipping & Returns
Shipping Policy
Orders are shipped within 1 or 2 business days of receiving your order. Our items are shipped through USPS or Fedex and will come properly packed to keep your items safe and undamaged. While there may be factors outside of our control such as weather or carrier delays that may affect shipping time. Rest assured that we will make all efforts to get your order to you as soon as possible.
Return & REFUND Policy
Thank you for shopping with Tomgutz. We value your satisfaction and strive to provide you with a seamless shopping experience. Please review our Return and Refund Policy outlined below:
-
Returns:
1.1 Unused Products: We accept returns for unused products within 7 days from the date of receipt. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
1.2 Exclusions: Certain products are non-returnable, such as perishable goods, personalized items, and items marked as final sale. Please refer to the product description or contact our customer support for more information.
1.3 Return Process: To initiate a return, please contact our customer support using the form below within the 7-day return window. We will provide you with instructions on how to proceed with the return. Please note that you will be responsible for any return shipping costs unless the return is due to an error on our part.
2. Refunds:
2.1 Eligibility: Once we receive the returned product and verify that it meets our return criteria, we will proceed with the refund process.
2.2 Refund Method: Refunds will be issued for the purchase price of the item and will be processed through the same method of payment used for the original purchase.
2.3 Non-Refundable Items: Shipping fees and any applicable taxes or duties paid at the time of purchase are non-refundable.
2.4 Refund Timeframe: Please allow a reasonable processing time for the refund to be reflected in your account. The exact timeframe may vary depending on your financial institution.
3. Damaged or Defective Items:
3.1 Inspection: We carefully inspect all products before shipping them to ensure they are in good condition. In the rare event that you receive a damaged or defective item, please contact our customer support immediately.
3.2 Resolution: We will work with you to resolve the issue promptly, which may include providing a replacement, issuing a refund, or offering store credit, depending on the nature of the problem and product availability.
4. Contact Us: If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team. We are here to assist you and address any issues you may have.
​
Note: This Return and Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.
​
Thank you for choosing Tomgutz. We appreciate your understanding and cooperation with our return and refund procedures.